What this page is: a list of what our records cover and what they do not
This site keeps records, and records have edges. We measure parcels, fee lines, storage days and QC photographs, which means we can say something useful about those four things and nothing at all about the rest.
Our inventory is small and specific: 24 UK parcels between 2026-08-01 and 2026-09-30, 12 rate reviews since 2026-04-02, 85 curated items with QC notes, and 3 damage claims. Everything on this site comes from one of those four sets.
1. Read the inventory above and note its size. 2. Decide which question you actually need answered. 3. Match that question to one of the four sets. 4. If nothing matches, treat the answer as Not verified.
What follows is a boundary, not a verdict. We are not going to tell you that a service is safe, and we are not going to tell you that it is unsafe, because neither claim is inside our records.
Use the boundary as a checklist rather than as a conclusion. Four sets of records, four kinds of question they can answer, and one instruction for everything outside them: write it down as Not verified and take the question to the operator in writing.
The questions parcel records were never going to answer
A records site cannot verify who owns a company, where it is registered, how many people work there, how it handles personal data, or which payment licences it holds. Those facts live in registers and contracts, and we hold neither.
We also cannot check whether a company pays its suppliers on time, how it trains staff, or what happens to an account after a closure request. Any page that answers those questions confidently is answering from somewhere other than parcel records.
Where a claim matters to your decision, ask the operator directly and keep the reply. A written answer from the company is evidence of what it says; it is not evidence of what it does, and both of those limits are worth holding at once (Not verified for anything we have not seen ourselves).
We do not fill gaps with inference, and that is a choice rather than an oversight. A page that reasons from a company name to a conclusion about ownership reads well and is worth nothing, and the same reasoning applied to a fee line would be caught immediately by anyone holding a receipt.
Some questions will never be answered by records of parcels, and it is worth saying which ones. Whether a company pays its staff on time, how it stores card details, what happens to an account after a closure request, and who ultimately owns the business are all outside anything a parcel log can see, however many rows it holds.
The questions they answer partly, and how to read a partial answer
Parcel outcomes are partly checkable. We can say that 21 of 24 recorded parcels reached delivery inside a 61-day window, with a median of 12 days and a worst case of 27 (Recorded, window 2026-08-01 to 2026-09-30). That describes the parcels we sent and nothing more.
Fee lines are the strongest thing we hold, because they are copied from order screens rather than remembered. The 6 per cent service fee, the £2.50 QC charge, the ladder rungs we record in 0.5 kg steps: those are figures you can compare with your own screen today (Recorded, reviews since 2026-04-02).
1. Open one of your own orders. 2. Compare the service fee percentage with the 6 per cent we record. 3. Compare the shipping line with the ladder rung for that weight. 4. Note any difference and the date you saw it.
Two limits apply to all of it. Our sample is one shipper, one destination country and one season, and a record of delivered parcels cannot see the parcels that never arrived.
The fee-line check is the one anybody can run today. Open an order, read the service fee percentage, and compare it with the 6 per cent we record; then read the shipping line and compare it with the rung for that billing weight on the ladder reviewed 2026-09-25 (Recorded, 12 reviews since 2026-04-02).
QC photographs are the second checkable thing. Five positions, three verdicts and a score, applied to a photograph you can look at yourself; where a position is unclear, a retake request costs nothing and produces evidence you keep either way.
Sorting the open questions by how much they would change a decision
We do not attach probabilities to events we have not measured, because a made-up frequency is worse than no frequency. What we can do is sort open questions by how much the answer would change what a shopper does.
High impact, checkable: the fee lines on your own order, the billing weight of the parcel you are about to release, and the date your free storage window ends. Each of those can be read today, and each one moves money.
High impact, not checkable by us: company ownership, data handling, and what happens if a dispute escalates. Low impact, checkable: the wording of a tracking page, which updates late and does not change the outcome.
Prioritise by impact first. A question that would change your decision and cannot be answered from records belongs in a message to the operator, not in a search for a page that guesses.
Sorting in practice looks like this: ownership of the company, high impact and out of reach, so it goes in a written question; the billing weight of your parcel, high impact and within reach, so it goes on a kitchen scale tonight.
The grid has two axes: how much the answer would change what you do, and whether the question can be settled from evidence you can hold. Fee lines, billing weight and shelving dates sit high on both axes; ownership and data handling sit high on the first and zero on the second, which is what makes them questions for a written message rather than for a search.
Worked sorting, with figures: a fee line that reads 7 per cent instead of the 6 per cent we record would change a £70.72 order by about 70 pence, so it sits low on impact and high on checkability, while ownership sits high on impact and zero on checkability, and those two belong in different columns of the same page.
Evidence you can gather yourself in ten minutes
Ten minutes of your own evidence beats an hour of reading. Start with the order screen: the fee lines, the service fee percentage, the shipping rung and the shelving date are all visible, and all four are the numbers a dispute turns on.
1. Copy the fee lines from one order into a note. 2. Copy the shelving date and the free window end date. 3. Save the QC photographs for the item you care about. 4. Keep the three together under the order number.
Add one written question to the operator while you are there. Ask for the answer in writing, and note the date you asked. A reply you can date is worth more than a policy page you cannot.
Repeat the exercise on the next order and compare. Two screenshots a fortnight apart will tell you whether a fee line moved, which is a question no third-party page can answer for you.
Four artefacts are enough for most disputes: the order screen with its fee lines, the shelving date, the QC photographs, and the dated question you sent. Keep them under the order number and the argument becomes a comparison of documents rather than of recollections.
Where the honest answer stays Not verified
Several questions on this topic have no answer inside our records, and they will keep that status until we hold evidence. Company registration and ownership: Not verified. Data handling and retention: Not verified. Payment licensing: Not verified.
Complaint volumes belong on the same list. We know how many of our own parcels arrived and how many claims we filed, which is 3 claims from 24 parcels, and we have no idea whether that ratio resembles anybody else (Recorded for our own figure; Not verified for anyone else).
What we can offer instead is a method. Copy the fee lines, log the dates, keep the photographs, and ask written questions. That evidence is small, it is yours, and it does not depend on trusting a page like this one.
This list will shrink only as evidence arrives. Where a claim is settled, or a fee line is confirmed twice on two orders, the answer moves from Not verified to Recorded, and the page changes on the same day rather than at the next rewrite.
The list changes only when evidence arrives, and we would rather leave a gap than fill it with reasoning. A fee line confirmed twice on two orders moves from an assumption to a record; a claim settled at £18.60 moves from unknown to known; everything else stays Not verified, and the page is edited on the day the evidence appears rather than at the next rewrite.
The data point behind this note
Our whole evidence base for a question like this is 24 recorded parcels, 12 rate reviews, 85 QC items and 3 claims; anything outside those four sets stays Not verified on this site (Recorded).
Rates last checked 2026-10-02. Where a figure is community-reported we say so; where we could not verify it, we write Not verified instead of estimating.