Exit cost: what a cancelled order returns and what it has already spent

Price the exit before you take it. Every state an order passes through has already spent some of your money — a service fee here, a domestic freight charge there, a QC service and a packing fee further along — and the amounts differ enough that the same £120 order can return £111.49 or nothing at all. Choose your state, enter what you paid, and the gauge prints the two figures side by side.

The state selector does most of the work. Unpaid and awaiting warehouse are the cheap ends: nothing has been packed and, on an unpaid order, nothing has been spent. In warehouse is where most readers arrive, with the goods checked and waiting, and it is still fully reversible. Packed is the last reversible state, and the one that carries the most spent lines. Shipped is not a cancellation at all — the gauge says so and returns the full amount as lost rather than pretending a partial refund exists.

Six inputs fill in the rest. The amount paid drives the 6% service fee line. Domestic freight is entered in CNY and converted at the rate you supply, because that charge is paid inside China in yuan. The QC toggle adds the £2.50 recorded service once it has been used. Storage days against the free window produce a per-day charge — the window itself opens at 90 days, which is the figure the platform publishes (JoyaGoo Help Centre, checked 2026-10-06). Packing fee and daily storage fee both open at 0.00 because we could not verify published figures for either, and a guessed number would be worse than a blank one.

The formula is a subtraction, not an estimate. Add the spent lines, subtract them from the amount paid, and floor the result at zero. Nothing is scaled by how long you have held the order beyond the storage window, and nothing is recovered by asking nicely: the service fee and the domestic freight are already with other parties by the time you change your mind. In the default case £7.20 and £1.31 are gone, which is 7.1% of the order, and the remaining £111.49 is the figure any decision should be measured against.

Compare the first two cases to see what a single state change costs. Waiting in the warehouse six days into a 90-day window leaves the loss at £8.51. Move to packed with QC used, a £3.00 packing charge and six days past the storage window at £0.50 a day, and the loss rises to £17.01 — exactly double — while the recoverable figure falls to £102.99. None of those four extra pounds are recoverable, and the third case shows the cliff after them: shipped returns £0.00 of £120.00.

Two smaller behaviours are worth knowing before you rely on a number. The recoverable figure never goes below zero, so a small order whose spent fees exceed what was paid displays £0.00 with a possible shortfall rather than a negative balance. And a zero in the packing or storage fields is treated as a genuine zero rather than a missing value, so if your warehouse does charge for either, type the figure in — the gauge will not chase you for it.

Four boundaries produce a named result instead of a guess. An unrecognised state returns "Pick the current order state." The shipped state returns the full amount as lost with the note that cancellation is no longer possible and that a damage claim is the route instead. A paid amount below the spent lines floors at zero. And any order whose parcel has already left cannot be priced here at all, because there is nothing left to cancel — only a delivery to track.

Send the result to the cancellations page when the decision is close, and re-read the declared-value rules before you assume insurance softens the loss. A claim settles against the figure on the parcel, so an under-declared parcel converts a £120 loss into a much smaller recovery. Where the gauge and your own settlement disagree, trust the settlement: this page models the states we have verified and leaves every unverified fee at zero rather than filling it with a plausible number.